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  • HomeSeer HS4 System (HomeTroller or computer running HS4 software)
  • MyHS Remote Access Service
  • Amazon Alexa-powered device(s) (Echo, Fire Tablet or similar)

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  • Make sure MyHS is connected to your system. Navigate to myhs.homeseer.com and log into your account. Access your system.
  • Make sure Alexa is working. Talk to your Alexa device to ensure the service is working.
  • Check your Internet connection.
  • Make sure that your controllable devices

If everything is working but you still can't control devices, open a service desk ticket for help.

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