An account is required to obtain an RMA. If you have not used our new customer service portal before, you will need to create a new account. If you have used it for support or sales inquiries, you can use the same account to set up a return.
We want you to be completely happy with your purchase. If you are not, eligible items may be returned within 30 days from the date your order is received for a full refund, less shipping costs, by using the returns procedure outlined below.
Products purchased from us which are found to be defective after the first 30 days but within the warranty period should be returned directly to the manufacturer for fastest service. All manufacturers' warranty terms and restrictions apply.
All software and regularly stocked hardware items in new condition with original packaging, parts and documentation.
HomeSeer issues a return label for defective products and returns through the portal. Please do not send your product back without obtaining an RMA.
Returns not meeting the below conditions will be charged a restocking fee that can vary from 15% up to the full purchase price, depending on the condition of the returned item. Credit card purchases will be refunded to the original purchaser's card. Please allow two weeks for processing.
If you have questions, contact us via firstname.lastname@example.org or call us at 603-471-2816.
All replacement shipments will be sent to the Ship To address on file for your order. In order to have the replacement product ship to a new Ship To address, a new address must be specified prior to the replacement being sent out.